|
|
| Information
About Ordering At BoardwalkOriginals.com From Cottages and Gardens |
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| ORDERING
OPTIONS |
| At
BoardwalkOriginals.com from CottagesandGardens,
you have many ordering options. While we strongly encourage you to use our Secure
Online Ordering System, the following ordering options are available to you:
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| ONLINE
ORDER FORM |
To
order online just click any 
symbol
or CLICK
HERE NOW. Once
the Order Form page appears, just complete it and send
it to us by clicking the Place Order
symbol on the bottom of the form. The transmission
of your information to us is protected by using state of the art encrypted Secure Socket
Layer 'SSL' technology. You might be interested to know that many surveys indicate
that it is safer to use your credit card on the Internet than it is at other common public
places such as at a restaurant or a store in a shopping mall. For more information
about our policies and procedures regarding the protection of your personal information, see
PERSONAL INFORMATION
below. |
|
| MAIL
ORDER FORM |
| To
order by mail, print out the MAIL
ORDER FORM page,
complete the form including credit card information if applicable and mail it to us.
Don't forget to include your check, money order or gift, e-gift or merchandise certificate
if paying by any of these methods. Customers outside of the contiguous 48 states
should call us for Shipping and Handling Charges before completing the Mail Order
Form. See CONTACT
US for our mailing
address. |
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| FAX
ORDER FORM |
| To
order by fax, print out the MAIL
ORDER FORM page,
complete the form including credit card information and fax it to us at 866.267.8017. |
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| TELEPHONE
ORDER |
| To
order by Telephone, call us at 949.760.3696. |
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| REVIEW
OF ORDERS, ORDER CONFIRMATIONS, ORDER UPDATE NOTICES AND ORDER SHIPPED CONFIRMATIONS |
| We
review all orders received, including Online orders, for accuracy and overall reasonableness
before we process them. If we have any questions about your order, we will contact you
by e-mail or telephone.
Once your order has been
reviewed and processed, we will send you an Order
Confirmation notice by e-mail if you
ordered online or otherwise gave us your e-mail address. We will also confirm
Mail Orders and Fax Orders by telephone or fax if requested, however we are only able to
make one attempt to reach you by phone or fax to confirm your order. If we reach an
answering machine, we will leave an Order Confirmation Message on the answering
machine.
If we encounter any
significant changes with your order such as a significant change in the estimated ship date
or availability of a particular item, we will send you an Order
Update notice by e-mail apprising you of
the status of your order. We may also call you depending upon the circumstances.
Once your order has been
shipped to you, we will send you an Order
Shipped notice by e-mail if you ordered
online or otherwise gave us your e-mail address. We generally do not confirm shipments
by calling you. You may always call us to check on the status of your order. |
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| DETAILS
ABOUT OUR ORDER CONFIRMATION E-MAILS |
|
Our Order
Confirmation notice will, among other things, notify you of the
overall status of your order including the estimated ship date. It will include the
order number, "Ship To" address and list all items ordered and their related
amounts, shipping charges, gift wrapping charges, sales taxes if applicable and other
appropriate amounts that comprise the total amount related to the order. We will also
let you know if any items are out of stock and the date we expect to be able to ship those
items to you. We will keep your backorder open until we can fill it. If you
prefer, you may cancel your entire order or any backorder portion of it and re-order at a
later time. For more information about the timing of our shipments including partial
and split shipments, see SHIPPING
INFO. |
|
| DETAILS
ABOUT OUR ORDER SHIPPED E-MAILS |
| Our
Order Shipped
notice gives you some general information about your order including order number and
"Ship To" address information. It will also tell you the date your order was
shipped, an estimated delivery date, how many packages were shipped, which carrier/service
was used and most often the tracking number. It will also update you on the status of
any backorders. |
|
| ORDER
CANCELLATIONS |
| All
Boardwalk Originals are specialty and/or custom items from CottagesandGardens.
According, you may cancel your order at any time before the sooner of within 48 hours of us
either sending an Order Confirmation notice to you or attempting to confirm an order via
telephone or fax, we commence work on the items or we ask our suppliers to do so. We
may also obtain approval for all credit card charges on your orders that contain specialty
or custom items at the time we begin work on the items or we ask our suppliers to do
so. Specialty and custom items generally have restrictions on returns, so please
contact us if you have any questions about these matters. |
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| CREDIT
CARD PROCESSING |
|
We process your
credit card information to obtain the necessary approvals through our merchant processor,
EFS National Bank in Memphis, Tennessee. We do this in a traditional merchant manner
by using a credit card terminal that is linked to our merchant processor via regular
telephone lines. We will call you if we
experience any problem processing your order including obtaining an approval for your credit
card transaction. |
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| FORMS
OF PAYMENT INCLUDING CREDIT CARDS, CHECKS & LAY AWAY |
|
We
currently accept Visa, MasterCard & American Express credit cards. You may also
use any valid Cottages
and Gardens
gift, e-gift or general merchandise certificate issued by us.
We
accept personal checks and money orders. Orders will be scheduled for shipment as soon
as your check or money order has been received by us and satisfactorily processed through
our bank. Returned checks and money orders are subject to a $25 fee. For our
mailing address, see MAIL
ORDER FORM or
CONTACT
US.
Please do not send us any cash.
Cottages
and Gardens
also offers the popular Cottage Lay Away Plan for our customers that would like to purchase
a Boardwalk Originals piece over a period of time. Please CONTACT
US directly to take
advantage of this offer. |
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| SHIPPING
AND EXPECTED DELIVERY |
| You
order may be shipped from any one of our different facilities around the United States,
including our main facility in California. It may also be shipped from other
facilities. In stock items shipped from our facilities are generally shipped within 48
hours of us receiving your order. For deliveries within the contiguous 48 states, you
should expect to receive such orders within 5 to 7 business days after our receipt of your
order. Out of stock items and items shipped from other facilities may take longer ~
generally 2 to 4 weeks. Items ordered together may not arrive in the same box or on
the same day. For more information about Rush Deliveries, shipping charges and other
general shipping information, see SHIPPING
INFO. |
|
| SALES
TAXES |
| Sales
taxes of 7.75% will added to all retail orders to be shipped or otherwise delivered to a
California address. |
|
| RETURNS
AND EXCHANGES |
| For
detailed instructions and other general information about sales returns and exchanges,
please CONTACT
US. |
|
| PERSONAL
INFORMATION |
| We
are vigorously committed to protecting your personal information. Our policies and
procedures are designed and carried out in the utmost professional manner to ensure that
your personal information is protected from authorized use. Among other things, your
information is currently stored in a computer system not directly accessible by the Internet
and is accessible internally only by authorized individuals. In accordance with our PRIVACY
POLICY, any personal information
you give us, whether online, by phone or otherwise, is vigorously protected by us. |
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| BONA
FIDE RETAILER INQUIRIES |
| For
more information about the Cottage
Retail
line of items Cottages
and Gardens
offers to other Bona Fide Retailers, please see the Cottage
Retail section
at www.CottagesandGardens.com. |
|
| THANK
YOU |
| We
work very hard to ensure your ordering experience with us is a pleasant one ~ maybe even one
of Life's Simpler Pleasures. Thank You! |
